Frequent Questions

What are the payments options?

You can pay through PayPal, credit card or by bank transfer.

Is the delivery charge already included?

Free delivery within all orders of Spanish peninsula and Balearic Islands.

Deliveries to Portugal peninsula are with VAT included and have an additional cost of 10%.

Deliveries to the Canary Islands, Ceuta and Melilla have special shipping cost that must be quoted by the customer service department of Heraulti S.L.

Is VAT included in your website prices?

VAT is included in all articles prices.

How do we receive the furniture?

All our furniture come with assembly instructions.

The assembly is included in orders over 550 € VAT included and per order in peninsular Spain. * Assembly in the Balearic and Canary Islands request a quote.

Orders below 550€, whishing for assembly, you will be charged 70€ VAT included.

What happens if I want to return or change my order once delivered?

In case you are not satisfied you can return or change the order within 14 calendar days, counting from the date of delivery of the order. After this period, no change or refund will be accepted.

The return costs will be borne by the customer, except if the return or change is attributable to, which in this case the customer will not be charged with any expenses.

The complete process will find in our conditions of sale.

What guarantee do the furniture have?

Our furniture and accessories are guaranteed for 1 year by default of manufacture. In case of any damage, we have spare parts. The guarantee is valid from the date of the invoice.

º envío gratis