Legal Notice/ Cookies Policy

The website is an internet domain duly registered in the Commercial Registry of Barcelona, in compliance with Law 34/2002 on services of the information society and electronic commerce, owned by the company HERAULTI SL , With registered address in the C / Riera Sant Miquel nº 3 3º4ª, with the Postal Code 08006, of the city of Barcelona (Spain), provided with the CIF number B61751160, and inscribed in the Mercantile Register of Barcelona, Volume 31006, Folio 196 , Sheet B number 183716, inscription 1ª.

1. Use of this Website

In these general conditions, the operation of the website is regulated by HERAULTI, which is made available to the user, whose main objective is the on-line sale of furniture. The use of the website attributes the condition of user, and implies the full acceptance by the User of all the Conditions of Use of the Website in force at each moment in which the User accesses the same and the continued observance by the User of all the conditions of the Contract that it brings causes User's access to this Website, so if it does not agree with any of the conditions established herein, you should not use this Website.

In the same way, the user undertakes not to use the website, the products and / or services offered therein for illicit purposes or effects, contrary to the content of these General Conditions, which infringe the rights Or interests of third parties, or that in any way may damage, disable, overload or deteriorate the website or products and services or prevent the normal use or enjoyment of the website by other users.

The user must refrain from obtaining information, messages, graphics, drawings, sound and / or image files, photographs, software and, in general, any kind of material accessible through the website or services, using means other than those that have been made available, or in general, those that are usually used on Internet.

2. Right to modify the website or its products, right to restrict access to the website and right to suspend the operation of the Web

HERAULTI S.L. Reserves the right to modify at any time, without prior notice, the presentation or configuration of the website, as well as the products, services, these Terms of Use of the Website, as well as any other general or particular conditions, instructions or notices which are applicable. These modifications will be to improve the services of the user, according to market trends. In addition, HERAULTI reserves the right to suspend, interrupt or stop operating the Website, or restrict its access, partially or totally, individually or collectively, temporarily or permanently, at any time.

3. Navigation with cookies

The User acknowledges and agrees that HERAULTI S.L.  may use cookies when a User navigates through the Website. In particular, the website makes use of invisible treatments, in particular uses cookies to identify its users each time they visit again, so they do not need to register each time they want to consult our products and news.

4. Cookies Policy

Definition and function of cookies

What are cookies? A cookie is a file that is downloaded to your computer or terminal when you access our website. Cookies allow us, among other things, to store and retrieve information about the browsing habits of a user or his or her computer and, depending on the information they contain and how they use their equipment, can be used to recognize the user.

What types of cookies does our website use?

What types of cookies does our website use?

  • Own cookies: those that we send to your computer or terminal from our website.

  • Third party cookies: those that are sent to your computer or terminal from a domain or a web page that is not managed by us, but by another entity that treats the data obtained through cookies.

  • Session Cookies: These are a type of cookies designed to collect and store data while accessing our website.

  • Persistent Cookies: These are a type of cookie in which data is still stored in the terminal and can be accessed and processed for a certain period of time, and can range from a few minutes to several years.

  • Analysis cookies: those that are well treated by us or by third parties, allow us to quantify the number of users and to perform statistical measurement and analysis of the use made by users of our website. For this, we analyze the navigation in our web page in order to improve the offer of products or services that we offer.

  • Advertising cookies: those that allow the management, in the most efficient way possible, of the advertising space on our website based on criteria such as the content edited or the frequency in which the ads are displayed or depending on the behavior of the users obtained through the continuous observation of their browsing habits, which allows to develop a specific profile to show the advertising in function of the same.

The application we use to obtain and analyze navigation information is: Google Analítics.

This application has been developed by Google, which provides the service of analysis of the audience of our page. This company can use this data to improve its own services and to offer services to other companies. You can know these other uses from the indicated links.

This tool does not obtain data from the users' names or surnames or the postal address from which they are connected. The information obtained is related, for example, to the number of page views, the language, social network in which our news is published, the city to which the IP address from which users access is assigned, the number of users visits, frequency and recurrence of visits, visiting time, the browser they use, the operator or type of terminal from which the visit is made.

Cookies Chat Zopim

The information it provides

We collect personally identifiable information ("personal information") when you interact with us through our Service. For example, if you register through an account with us, we may ask you for personal information, such as email, name, contact information, account password, IM and / or credit card information or payment information. We also collect personal information such as an email address and a name or alias from any agent you authorize to use the Service in connection with your account and a password from these agents when they first access the service. Credit card or data payment are used to process payments for service subscriptions.

If you voluntarily provide us with personal information, you represent that you are the owner of such personal information or are otherwise authorizing Zopim. You further consent to our collection, use, storage and / or disclosure of such personal information in accordance with this Policy. You acknowledge and agree that your communications with Zopim will inevitably result in the transfer of information, including personal information, across international borders. If you provide personal information through our Zopim Service, you acknowledge and agree that personal information may be transferred from your current location to the offices and servers of Zopim and its affiliates (defined below) and the authorized third parties, referred to in the present document, which is located in Singapore, France, Germany, Ireland, Japan, Australia, Brazil and the United States of America and other countries (the "Other Countries") for storage and processing in accordance with this Policy. You acknowledge and agree that the data privacy and security laws of those other countries may be different from the data privacy and security laws in force in the country in which you reside and agree that the applicable privacy and security laws in other countries applicable may govern, how they may collect your personal information, use, store and / or disclosed.

Zopim use cookies that allow you to log in with our service and to help you personalize your online experience. A cookie is a small text file that is written to your hard drive by a web server. Cookies contain information that a web server can then read in the domain that issued the cookie for you. Cookies can not be used to run programs or distribute computer viruses to your computer.

Zopim uses cookies to store your preferences and your Agents and other information about your visit and your equipment in order to save time by eliminating the need to repeatedly enter the same information and to display personalized content and adequate advertising in the service and in the subsequent ones visits to our websites. We store your unique identification number, and the time you have logged in, by placing an encrypted cookie on your hard drive. This cookie allows you to move from one page to another within the Service without having to log in to each page again. When you log off, those cookies are removed from your computer. We also use cookies to improve your experience with the service. For example, your email address can be stored in a cookie that will remain on your computer after logging off. This cookie allows your email address to be pre-populated, so you will only need to type your password the next time you sign in.

Our live chat widget sets the following cookies:

  • 1) __zlcid to store the Zopim Live Chat ID used to identify a device through visits, and also through a single chat session, and
  • 2) __zprivacy to store user preferences to disable Live Chat, and stop using cookies. The __zprivacy cookie is stored through visits.

Our websites allow you to use the player, Flash Inc. product when using our Dashboard Classic. By default, use of the Flash player generates "flash cookies" (also known as "persistent identification elements" or "local shared objects"). You can deactivate, delete and control the degree to which you accept Flash cookies by accessing your Flash Player management tools directly through the Flash Player configuration manager, which can be found at the following link: If you disable it, you may not be able to take advantage of some features of our Dashboard Classic.

You have the possibility to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies, if you prefer.

If you want to learn more about cookies, or how to control or delete them, please visit detailed guidance. In addition, certain third-party advertising networks, including Google, allow users to choose not to or customize the preferences associated with their Internet browsing.

Please note that if you decide to override the browser's ability to accept cookies, you may not be able to access or take advantage of the many features of the Service.

Many jurisdictions require or recommend that website operators inform users about the nature of the cookies being used and, under certain circumstances, obtain the consent of their users to the placement of certain cookies. If you are a Zopim customer, it is your responsibility to inform the individuals with whom you interact with the use of the Service as to the types of cookies used in the service and, as necessary, to obtain your consent. If you require more specific information about the nature of the cookies used in the service in order to comply with these obligations, please contact us by email at

Registration Information

By using the Service, our servers automatically record the information your browser sends during your use of the Service. These server records may include information such as your web request, IP address, browser type, browser language, date and time of your request and one or more cookies that can uniquely identify your browser.

User Communications

By sending e-mail or other communications to Zopim, we may collect the personal information you provide to us and may use it in order to process your queries, respond to your requests and improve our services.

As a Zopim customer you can receive occasional marketing and commercial communications about our products and services and those of our affiliates. Affiliate means any entity that directly or indirectly controls, is controlled by, or is under common control with Zopim. To opt out of receiving marketing and sales communications from Zopim and its Affiliates please contact us at or follow the unsubscribe instructions included in our marketing communications.

Identifiable No-Data

When you interact with Zopim through the Service, we receive and store certain information, which is collected passively using various cookies and similar technologies, and currently can not be used to specifically identify you. We also employ third party services to serve a variety of marketing cookies that track and analyze usage, statistical navigation information, and other visitors to our site, which does not include personal information, but Zopim and its third party providers Services may store such information by themselves or that information may be stored in databases owned and maintained by Zopim or its agents or service providers. Our service may use such information and put it in common with other information to track, for example, the total number of visitors to our site, the number of visitors to each page of our site, or the domain names of the providers. Internet services of our visitors.

When you interact with Zopim through the Site, we use the services of third parties to serve a variety of marketing and operational cookies that allow us to track and analyze the use, navigation and other statistical information of visitors to the site, and to improve the functioning of the Site. This information does not include personal information when we may re-associate this information with the personal information we have collected in receiving it. Marketing cookies are also used to track the performance of our ads and are employed by the third party advertising networks that we use. These ad networks follow the online activities of visitors to the site and use this information to inform, optimize and serve custom ads on the site or on other websites they visit and we believe to more effectively promote the service for you. We also use third parties to collect information that helps us to other methods of "remarketing" our service to site visitors, including personalized email communications.

The aggregate information

In a continuing effort to better understand and serve our customers, Zopim often conducts research on customer demographics, interests and behavior based on personal and other information to us. This research may be compiled and analyzed on an aggregate basis, and Zopim may share or publish or distribute this aggregate data. This aggregate information does not personally identify you. Zopim may also disclose aggregate user statistics to describe our services to current and potential business partners, customers and other third parties for other lawful purposes.

Do Not Track Signals

We do not currently respond to web browsers "Do Not Track" signs that provide a method of opting for collecting information on the activities of visitors on the site and services, and through other websites. If we do so in the future, we will provide all relevant information in this Policy.

This information is used to improve our site, to detect new needs and to evaluate the improvements to be introduced in order to provide a better service to the users who visit us.

Managing cookies

You can allow, block or remove cookies installed on your computer by configuring the browser options installed on your computer.

5. Access and use of the website is free:

The provision of the website service by the user is free and does not require prior subscription or registration. In any case, registration is only required when the user proceeds to purchase a product or requests a catalog of our products. In this case, you must complete the online form available exclusively to formalize the purchase or request of the catalog.

6. Links

The website is sometimes possible to provide technical links (links, banners or buttons), directories and search tools that allow users to access websites owned and / or managed by third parties. HERAULTI S.L. does not offer, sell or sell the services available on linked sites, nor does control, monitor or approve products, services, contents, information, data, files and any other kind of material on such linked sites.

Therefore, HERAULTI S.L. declines any responsibility regarding the information that is outside this website and not managed by

The User who wishes to establish a link, or practice any action on or in relation to the Website requires the prior authorization of HERAULTI S.L. Any other use, transfer to third parties, communication disclosure of contents, in whole or in part, public or private, is prohibited; HERAULTI S.L. reserves the right to exercise the civil and criminal legal actions that correspond to demand compliance with this clause and the claim for damages.

7.  Intellectual and Industrial Property Rights

The User acknowledges and accepts that all industrial and intellectual property rights on the Contents and / or any other elements inserted in the Website (including without limitation, trademarks, logos, trade names, texts, images, graphics, designs, sounds, Databases, software, flow diagrams, presentation, look-and-feel, audio and video), belong to HERAULTI SL and / or third parties. In no case the access to the Website imply any waiver, transmission, license or total or partial assignment of said rights, unless expressly stated otherwise.

8. Exclusion of guarantees and responsibility.

8.1. Operation of the website

HERAULTI S.L. does not guarantee the availability and continuity of the operation of the Website and will not be responsible for any damages that may arise from (i) the lack of availability or accessibility of the Website or those other sites with which a Link; (Ii) interruption in the functioning of the Website or computer errors, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in telephone lines, in the Internet system or in other electronic systems produced in the course of its operation ; (Iii) the lack of suitability of the Website for the specific needs of the Users and (iv) other damages that may be caused by third parties through unauthorized intrusions outside the control of HERAULTI S.L.

HERAULTI S.L. does not guarantee the absence of viruses or other elements in the Website introduced by third parties that may cause alterations in the physical or logical systems of Users or in the electronic documents and files stored in their systems, and will not be in any case responsible of any damages of any nature that could be derived from the presence of viruses or other elements that may cause alterations in the physical or logical systems, electronic documents or files of the Users. HERAULTI S.L. adopts various protection measures to protect the Website and the Content against third party computer attacks. However, HERAULTI S.L. does not guarantee that unauthorized third parties can not have access to the type of use of the Website that the User makes or the conditions, characteristics and circumstances in which such use is made. Consequently HERAULTI S.L. Will not be in any case responsible for any damages that may arise from such unauthorized access.

8.2. For the use of the Website.

HERAULTI S.L. will not be responsible in any case for the use that the Users and / or third parties could make of the Website, nor for the damages and damages that could derive from it.

8.3. For the Contents.

The Contents are the sole property of HERAULTI S.L. and are disposed by it in good faith and with the highest standards of professional quality.

9. Partial nullity

The declaration of any of these general conditions as null, invalid or ineffective will not affect the validity or effectiveness of the remaining conditions, which will remain binding between the parties. The waiver by either party to demand at any time the fulfillment of any of the conditions stipulated herein shall not imply a general waiver of compliance with another condition or conditions, nor will create an acquired right for the other party.

10. Applicable law and jurisdiction.

The provision of the Website's service and these Terms of Use of the Website are governed by Spanish law. For any discrepancy in the performance, interpretation, compliance with these Terms, or the relationship between the user and HERAULTI S.L.

11. Policy of protection of the privacy and confidentiality of the personal data that the users provide freely and voluntarily

The personal data that you provide voluntarily will be included in our automated file, in accordance with the Organic Law of Personal Data Protection. The registration code number assigned to this file by the General Data Protection Registry is 2013410008.

>The collection and automated processing of personal data has the main purpose of being able to serve the products that customers request through this route, including our catalogs of products; But also includes sending advertising of our items.

It guarantees the exercise of the rights of access, cancellation, rectification, opposition of the user, to his personal data that are part of our file. To that end he will address his request through the email or should presence in Avenida Diagonal 352- Çilek store, 08013 Barcelona.

The website has adopted the necessary technical and organizational measures, according to the level of security of data protection that legally corresponds to it, to guarantee the security of the processing of personal data that constitute its automated file. However, the user must be aware that currently the security measures on the Internet are not impregnable and therefore is not safe from possible illegal and improper intrusions, which would not be the responsibility of HERAULTI SL, since it has acted with due diligence to protect the data as determined by law.

The Web will do everything possible because your data is always up to date. However, the responsibility for the quality of the data depends on the owner of them, so if there is any modification of the data the user of the website will communicate them to the File Manager, declining this responsibility if he omits his obligation to notify the changes.

12. Guarantee

In the case of a defective product, the seller must proceed, as appropriate, to repair, replace, reduction in Price or rescission of the contract, steps that will be free for the consumer and user. The seller responds to any lack of conformity that manifests itself within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

n addition to the reminder of the existence of a legal guarantee of conformity for goods, the existence and conditions of after-sales service and commercial guarantees.

13. Receipt of the product

When you receive the merchandise, check it, check the number and the status of the packages and if you notice any anomalies do not reject it but make it appear on the delivery note that will make you sign the carrier and communicate it to our offices within a maximum of 5 days Following the receipt of the merchandise by calling 902 43 16 90 or by sending an e-mail to

14. Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without justification for it.

The withdrawal period will expire on the 14 calendar days of the day that you or a third party appointed by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify HERAULTI S.L. Store Çilek Avda. Diagonal, 352 08013 Barcelona tlf. 934575325 fax 937118847 your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the form of withdrawal form below, although its use is not mandatory.

Form of withdrawal
– For the attention of HERAULTI S.L, store Çilek Avda / Diagonal, 352 08013-Barcelona tel.: 939311547 fax: 937118847
– I hereby inform you (*) that I give up my / we give up our (*) contract for the sale of the following goods / services (*)
– Order the / received the (*)
– Name of consumer and user or of consumers and users
– Place of domicile of the consumer and user or of consumers and users
– Signature of the consumer and user or consumers and users (only if this form is presented on paper) "
– Date
(*) Delete where not applicable. "
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of delivery We offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to desist from this contract. We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, will not incur any expenses as a result of the refund. We may retain the refund until receiving the goods or collected the goods back, or until you have submitted proof of the return thereof, whichever is the earliest.

You must return or deliver the goods directly to us or [insert name and address, if applicable, of the person authorized by you to receive the goods], without undue delay and in any case, no later than the 14 Calendar days from the date you inform us of your decision to withdraw from the contract. The deadline will be deemed to have been fulfilled if the goods are returned before the deadline has expired. You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts that relate to:
A) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
B) The supply of goods that may deteriorate or expire quickly.
C) The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
D) The provision of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

Normative basis

Art. 97.1.i) LGD

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